Portal FAQ
Why can't Portal find my PSN online ID?
PSN online ID is not your login email address. It's the display name that showed on your PSN account.
Your account is set to private or there is a server error.
Why can't Portal pair my PlayStation but xxPlay can?
Make sure the PIN you entered is correct.
Make sure there is no port forwarding set for your PlayStation console.
There is a chance that the paring ports are already occupied by other apps (xxPlay). Try to disable and then enable remote paly functionalities on your PlayStation. If it still doesn't pair, try to reboot your PlayStation and the router.
When I try to connect my controller, why does the session quit?
This is because you're connecting the controller to your PlayStation console, it kicks off your remote play session from Portal. You need to pair the controller to Apple Vision Pro via Bluetooth.
Why deosn't Portal respond to my contoller?
Make sure you've updated your visionOS to latest(there was a bug in visionOS 2.2 Developer Beta).
In visionOS shared app space, only the active window can receive controller input. Try to tap Portal window and look at it when using the controller.
Does Portal support DualSense controllers?
Yes. Portal is the only app out there that supports all features of DualSense wirelessly, not even the official Sony remote play app can. These features include haptic feedback, adaptive triggers, motion sensor and touchpad.
Why does Portal crash?
Try rebooting your Apple Vision Pro first, as sometimes system cache would cause unexpected behaviours. If the issue persists, please contact customer support.
Regular releases are pushed to App Store to address known issues. Please always keep Portal up to date.
Why does the frame rate drop sometimes in immersive mode?
This is a combination of visionOS bug and temperature mitigation on Apple Vision Pro. To prevent the device over heats, the system will cut the displays' refresh rates to half, from 90Hz to 45Hz, in a standalone immersive space. This can happen more often during frequently open and dismiss immersive spaces. To prevent this, please try to following:
Try to exit and enter the immersive mode, there is a chance that the mitigation won't be executed.
Reboot your Apple Vision Pro and let it cool down for a while.
Why is there latency and the streaming is stuttering?
Portal is developed natively using Apple frameworks, and optimised deeply to the M series chips. Most users won't experience stuttering at all.
However, if you feel your streaming isn't ideal, this may be because of:
Your WiFi connection quality is poor. In game streaming, connection quality matters way more than speed. Because when a packet is lost, you'll never gonna to retrieve it again.
Your Apple Vision Pro is constantly changing WiFi channel to check airplay, handoff signals from other Apple devices nearby.
To solve the stuttering issue, you may follow the below steps:
Make sure you've updated Portal to the latest version.
Connect your PlayStation to the router through an ethernet cable.
Sit closer to your router and make sure you have a good connection.
Turn off location, airplay and handoff receiver services on your Apple Vision Pro.
Change your WiFi to Channel 149 (US), 44 (EU) and 6 (2.4Ghz), as these are the channels that Apple devices use to communicate with each other. Once the WiFi channel is changed, your Apple Vision Pro will no longer need to constantly change WiFi Channel.